Central Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie’s wonderland. Our commitment beyond the plate is another reason we’re a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.

Job Summary: Responsibilities of this position include leading the successful operation of the Central Checkout department. This Partner is responsible for creating a team environment throughout Central Checkout where Partners are trained and developed, ensuring Customers receive consistently superior Customer Service.

Key Responsibilities & Essential Functions:

• Role model Superior Customer Service.
• Listen and show sensitivity to Customers concerns and handle issues in a professional and effective manner.
• Assist in maintaining company sanitation standards.
• Monitor and manage potential shrink.
• Ensures Standard Operating Procedure compliance in the service department.
• Monitor, enforce and role model company dress-code standards.
• Perform all duties of Checker and Customer Service Assistant as well as assist with Business Center transactions as needed.
• Monitor front-end activity to expedite Customer throughput by directing Customer traffic.
• Review and approve financial transactions at cash register and Business Center (i.e., overrides, refunds, EBT, etc.).
• Provide ongoing communication with store staff and management regarding daily events and concerns that transpire.
• Listen and show sensitivity to Partners' concerns and handle issues in professional manner.
• Encourage and champion front-end selling activities.
• Recognize Partners and celebrate success.
• Convey appropriate sense of urgency in dealing with Partner and Customer issues
• Oversee the ordering of products to ensure 100% in-stock conditions and inventory control.

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Work Experience:

Knowledge/Skills/Abilities:

Advanced understanding of checkout procedures - Required

Demonstrated commitment to excellence in customer service - Required

Exhibits high level of performance - Required

Have the ability to speak or communicate effectively to co-workers, supervisors and customers - Required

Demonstrates strong conflict resolution skills - Required

Effective oral and written skills - Required

Possesses understanding of basic math concepts - Required

Possesses ability to make logical decisions - Required

Ability to delegate, organize and plan effectively - Required

Ability to handle stressful situations - Required

Excellent customer service skills - Required

Proficiency on HEB systems preferred - Preferred

Excellent communication and organization skills - Required

Ability to maintain an efficient operation, troubleshoot and report any malfunctions of equipment - Required

Maintain sanitation standards throughout the work area - Required

Ability to work a flexible schedule, including opening, closing, and weekend shifts. - Required

Education:

Licenses/Certifications:

Must have completed Regional Service training and approved by the Regional Merchant - Required

Physical Demands & Working Conditions:

Maintain a high level of productivity and efficiency standards.

Standing (for max. of 3hrs).

Lift and carry moderately heavy loads;

Bend, reach, squat, push and pull

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 12/1/2007