Central Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie’s wonderland. Our commitment beyond the plate is another reason we’re a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.

Job Summary: As a Cross-Functional Specialist, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

Key Responsibilities & Essential Functions:

• Customer Service / Sales / Stocking:

• Provides excellent customer service; answers customer questions regarding products, take orders, assists with product selection
• Performs stocking and replenishment, product returns and rotation, product selection, service support, receiving and inventory accuracy, and additional duties across total Store, in multiple departments
• Complies with Store and department SOPs, policies, and applicable laws
• Gains knowledge of multiple departments; applies understanding of processes / policies
• Uses suggestive selling techniques to meet customer needs and build department sales
• Works a flexible schedule to accommodate shifts of different departments
• For the Service cross functional team, works as a Checker when not performing Cross Functional duties
• Receives / ensures accuracy of all incoming loads (H-E-B, DSD)
• Ensures communication of vendor stock conditions / levels to appropriate parties
• Can step in in absence of the Lead; may train Partners on the team
• Perform duties in technical or perishable areas such as bakery, floral, market, etc. and operate power equipment
• Performs Cross Functional Rep duties as needed

• Food Safety / Sanitation:

• Ensures compliance with departmental / Store SOPs for food safety and sanitation; ensures compliance with receiving-related guidelines / SOPs
• Properly operates and maintains all equipment

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Work Experience:

1+ years Experience in H-E-B Store operations - Required

Knowledge/Skills/Abilities:

Knowledge of computer systems (Symbol, ACR, label machine) - Required

Strong customer service and interpersonal skills - Required

Verbal / written communication and reading skills - Required

Planning and organizing skills - Required

Ability to adapt quickly to performing a wide range of duties across multiple departments - Required

Ability to work well independently - Required

Strong eye for detail - Required

Education:

HS Diploma or GED or equivalent - Required

Licenses/Certifications:

Completion of Company Orientation and Safety Training - Required

Physical Demands & Working Conditions:

Function in a fast-paced, retail environment, requiring detailed and precise tasks

Work with Customers, staying attentive to their needs

Work flexible schedules

Perform the following, based on your Department
Bakery:
* Constantly reach at waist, grasp
* Frequently stand, walk, reach at shoulder, bend
* Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
* Occasionally be exposed to wet, cold, hot conditions, loud noise
* Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs

Dairy / Frozen / Grocery / Market:
* Constantly reach at waist, grasp
* Frequently stand, walk
* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
* Occasionally be exposed to wet, cold conditions, loud noise
DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs
FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs
MARKET: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs

Deli:
* Constantly reach at waist, grasp
* Frequently stand, walk, stoop
* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
* Occasionally be exposed to wet, cold, hot conditions, loud noise
* Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs

Cosmetics / Drugstore / General Merchandise:
* Constantly reach at waist, grasp
* Frequently stand, walk
* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
* Occasionally be exposed to wet conditions, loud noise, ambient temperatures
COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs
DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs
GM: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs

Floral:
* Constantly reach at waist, grasp
* Frequently stand, walk
* Frequently be exposed to cold conditions
* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
* Occasionally be exposed to wet, cold, hot conditions, loud noise
* Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs

Gas Station:
* Constantly sit, reach at waist
* Frequently grasp
* Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
* Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs

Produce:
* Constantly reach overhead, reach at shoulder, reach at waist, pivot, grasps
* Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms, pinch, perform fine motor movements
* Occasionally stand, bend, crouch, kneel, stair climb
* Occasionally be exposed to wet, cold, hot conditions, loud noise
* Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs

Seafood:
* Constantly reach at waist
* Frequently stand, walk, pivot, push / pull with arms, grasp
* Frequently be exposed to wet and cold
* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
* Occasionally be exposed to hot conditions, loud noise, ambient temperatures
* Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs

Service:
* Constantly stand, walk, reach at waist, grasp
* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
* Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions
* Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbs
Shelf Edge:
* Constantly reach at waist, grasp
* Frequently stand, walk
* Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
* Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions
* Demonstrate the ability to lift 50 lbs, and manage in excess of 65 lbs

While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day

It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 7/1/2020