Central Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie’s wonderland. Our commitment beyond the plate is another reason we’re a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.

Job Summary: As a Customer Service Specialist, you will be responsible for reviewing submitted orders and contacting Customers regarding order selection as needed. You will work as one of the primary points of contact for customer service and order review by selecting eCommerce online orders and packaging them in accordance with Standard Operating Procedure (SOPs), and ensure all Perishable and Non-Perishable eCommerce merchandise areas clean and free of debris.

Key Responsibilities & Essential Functions:

• Customer Service:

• Reviews submitted orders; helps coordinate proper allocation of resources to insure accurate and on-time completion
• Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location as needed
• Provides excellent customer service by phone when reviewing orders with Customers; suggests items for substitute as needed; answers product-related questions, locates products, and helps Customers as needed
• Packages, transports, and loads groceries and merchandise from the store to the Customer's vehicle
• Minimizes shrink through careful handling of product
• Achieves productivity standards
• Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, to retrieve orders for customers, and to review customer order and communicate changes and or adjust order with the customer
• In the absence of the Manager or Lead, takes the lead in communicating issues or Customer concerns to Store leadership or coverage manager
• Performs Representative duties as needed

• Sanitation / Stocking / Food Safety:

• Gathers baskets and picks up trash inside and outside eStore as needed
• Maintains and stocks bag areas
• Organizes, cleans, and prepares prep areas, wareroom, and sales floor for incoming trucks
• Loads, unloads, and moves heavy, bulky products to support eCommerce order selection
• Maintains standards for safety and sanitation
• Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Work Experience:

6 months of In-Store Shopper or similar experience - Preferred

Knowledge/Skills/Abilities:

Excellent customer service skills - Required

Basic communication skills - Required

Ability to prioritize and handle cross-functional tasks - Required

Ability to work a flexible schedule - Required

Ability to use material-handling equipment and maintain license - Required

Education:

HS Diploma or GED or equivalent - Required

Licenses/Certifications:

Physical Demands & Working Conditions:

Ability to work in a fast-paced environment

Perform in a fast-paced work environment which requires detailed work and precision?

Work with Customers and stay attentive to their needs?

Work a flexible schedule, based on business needs? (required)

Perform the following essential requirements for an eStore Customer Service Specialist - Curbside (required)?

Constantly reach at waist, grasp

Frequently stand, walk, reach at shoulders, reach at knees, push / pull with arms

Occasionally be exposed to cold conditions, wet conditions, and loud noises

Occasionally reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movements

Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs

While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day

It is the responsibility of each individual Partner to never lift beyond his or her own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 12/1/2016